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Terms of Service

Last updated: 19 March 2026

1. Introduction

These Terms of Service ("Terms") govern your organisation's access to and use of the software and services provided by Sharpe Decisions via sharpedecisions.co.uk ("the Service"). By accessing or using the Service, you agree, on behalf of your organisation ("the Customer"), to be bound by these Terms.

If you do not agree to these Terms, you must not use the Service.

Sharpe Decisions
Website: sharpedecisions.co.uk
Email: [your contact email]

2. Definitions

  • "Agreement" means these Terms, together with any order forms or subscription confirmations.
  • "Customer" means the business or organisation that has subscribed to the Service.
  • "User" means any individual authorised by the Customer to access the Service.
  • "Subscription" means the Customer's paid right to access the Service for a defined period.
  • "Content" means any data, files, or materials uploaded to or processed by the Service by the Customer or its Users.

3. Eligibility

The Service is intended solely for use by businesses and organisations. By agreeing to these Terms, you confirm that:

  • You are entering into this Agreement on behalf of a legal business entity
  • You have the authority to bind that entity to these Terms
  • Your organisation is not located in a country subject to UK government sanctions or trade restrictions

4. Subscriptions

4.1 Subscription Plans

Access to the Service is provided on a subscription basis. Details of available plans, features, and pricing are set out on our website and in your order confirmation.

4.2 Subscription Term

Subscriptions are available on a monthly or annual basis, as selected at the time of purchase. Your Subscription will automatically renew at the end of each billing period unless cancelled in accordance with Section 6.

4.3 Authorised Users

Your Subscription permits a defined number of Users as specified in your plan. You are responsible for ensuring all Users comply with these Terms.

5. Payment & Billing

5.1 Fees

You agree to pay the subscription fees as set out in your chosen plan. All fees are quoted exclusive of VAT unless otherwise stated. VAT will be applied where required by law.

5.2 Billing

Fees are billed in advance at the start of each billing period (monthly or annually). Payment is processed via our third-party payment provider using the payment method you provide.

5.3 Late Payment

If payment is not received by the due date, we reserve the right to suspend access to the Service until the outstanding balance is settled.

5.4 Price Changes

We may adjust subscription fees at any time. We will provide at least 30 days' written notice before any price change takes effect. Continued use of the Service after the effective date constitutes acceptance of the new fees.

6. Cancellation & Termination

6.1 Cancellation by Customer

You may cancel your Subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of the current billing period. No refunds are provided for unused time within a billing period, except where required by law.

6.2 Termination by Sharpe Decisions

We may suspend or terminate your access to the Service immediately if:

  • You materially breach these Terms and fail to remedy the breach within 14 days of written notice
  • You fail to make payment when due
  • Your use of the Service is unlawful or poses a risk to other users or our infrastructure

6.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. You remain responsible for any fees accrued prior to termination. We will retain your Content for 30 days following termination, after which it may be permanently deleted.

7. Acceptable Use

You agree that you and your Users will not:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation
  • Attempt to gain unauthorised access to any part of the Service or its underlying infrastructure
  • Reverse engineer, decompile, or otherwise attempt to derive source code from the Service
  • Resell, sublicense, or otherwise make the Service available to third parties outside your organisation without our prior written consent
  • Upload Content that infringes third-party intellectual property rights, is defamatory, or contains malicious code

8. Intellectual Property

8.1 Our IP

All intellectual property rights in the Service, including software, design, trademarks, and documentation, remain the exclusive property of Sharpe Decisions. These Terms do not transfer any ownership rights to you.

8.2 Your Content

You retain ownership of all Content you upload to the Service. By using the Service, you grant Sharpe Decisions a limited licence to process your Content solely for the purpose of delivering the Service to you.

8.3 Feedback

If you provide feedback or suggestions about the Service, we may use these freely without any obligation to you.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service, and not to disclose such information to third parties without prior written consent. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Data Protection

Both parties agree to comply with applicable data protection law, including the UK GDPR and the Data Protection Act 2018. Where Sharpe Decisions processes personal data on behalf of the Customer, we act as a data processor. Our full Privacy Policy is available at sharpedecisions.co.uk/privacy-policy.

11. Warranties & Disclaimers

11.1 Our Warranty

We warrant that we will provide the Service with reasonable skill and care, and that the Service will perform materially as described in our documentation.

11.2 Disclaimer

To the fullest extent permitted by law, the Service is provided "as is." We do not warrant that the Service will be uninterrupted, error-free, or free from security vulnerabilities. We are not responsible for any decisions made by your organisation based on outputs from the Service.

12. Limitation of Liability

12.1 Exclusions

Neither party shall be liable for any indirect, incidental, special, or consequential loss, including loss of profit, revenue, or data, arising out of or in connection with these Terms.

12.2 Cap on Liability

Our total aggregate liability to you under or in connection with these Terms shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.

12.3 Exceptions

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

13. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. General

14.1 Entire Agreement

These Terms constitute the entire agreement between the parties regarding the Service and supersede all prior agreements or representations.

14.2 Amendments

We may update these Terms from time to time. We will notify you at least 30 days in advance of any material changes. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

14.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.4 Waiver

Failure to enforce any right under these Terms does not constitute a waiver of that right.

14.5 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor business without restriction.